Protecting your money
We understand we, as a company, have a responsibility to protect any funds paid to us for your holiday. The nature of the type of tours we offer require us to take payment well in advance of your travel dates to allow us to start to make arrangements in-country and any required bookings such as accommodation, transport, guides, permits and trekking services on your behalf. Ahead of your travel, any monies held need to be protected to ensure they are available to pay for these elements of your holiday, in line with the 1992 Package Travel Regulations. We achieve this through our Travel Trust Association (TTA) Membership, whereby all funds paid to us are made into a Customer Trust account which is independently managed by the TTA, who ensure we can only use the money to pay for your holiday. In addition to this, the funds in this account are also insured.
Protecting your time
We want you to enjoy your time away with us and recognise our responsibility to ensure you have all the information you need to decide if a tour or holiday is for you and that this information is presented clearly, accurately and gives a fair picture of what you can expect. Our membership to the TTA also requires us to comply with the 1992 Package Travel Regulations and the TTA Code of Conduct, committing to excellent customer service and fair business practice.