Introducing our new Flexible Deposits

We understand life can sometimes get in the way of adventure! We want you to be able to book your holiday with confidence, knowing that if something unexpected comes up you have the flexibility to change your plans without penalty. We have therefore introduced 3 new customer pledges to our booking conditions:

1. Cooling-off period

Don’t want to miss out on an adventure but not sure if you’ll be able to get the time off work or need to check dates with a friend?

We now offer a 48 hour cooling-off period on all bookings made over 90 days ahead of departure. If you can’t get the time off work, or something else has been overlooked during booking, we will refund your deposit or move your dates/adventure free of charge.

2. Flexible deposits

We are pleased to introduce our new flexible deposits scheme. If you make a booking and pay your deposit but something comes up to prevent you travelling, such as a work or family commitment or even if you just change your mind, you can now change your tour date or destination without penalty, as long as you give us at least 90 days notice before the date of your original tour departure.

You can even transfer your deposit to another suitable person if for some reason you can no longer travel. The new trip must be within 12 months of the original booking. Note that for some trips non-refundable elements, such as flights and trekking permits, are booked in advance of this, which you will be informed about at time of booking. For more details on our flexible deposits click here.

3. Scrapping our amendment and transfer fees

No one likes fees when having to make unplanned changes. As part of our ‘no-hidden costs commitment’ we have scrapped our amendment and transfer administration fees. You may change to a new departure date or destination or transfer your booking to another person up to 90 days prior to your original trips departure date without fee, we will only pass on direct costs incurred by us e.g. if changing a flight-inclusive booking where the flight ticket has already been issued the airline will likely not refund this and a new ticket will need to be purchased.

Please see our updated booking conditions for full terms of booking.

Book with Confidence – 100% financial protection

As a member of the Travel Trust Association (member number Q5606), your deposit (as well as any subsequent payments) are fully protected. Payments are made into a customer trust account and independently managed. This ensures your funds can only be used to pay for your holiday. To provide a double-layer of protection these funds are also insured. The Travel Trust Association manage this account and ensure our compliance. Read more...

Read more about why to book with The Grand Adventure Company

Book with Confidence

Book with confidence

100% financial protection and our Travel Trust Association membership

Why a Grand Adventure?

Why a Grand Adventure

Why book your next adventure with the The Grand Adventure Company!

FAQs

FAQs

Answers to the most common about travelling with us.

About Author

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James
Before founding 'The Grand Adventure Company' James worked in a variety of different roles from planning school expeditions around the world to organising high-altitude and remote mountaineering ventures. These roles led to all sorts of adventures from travelling across Mongolia in a 'Russian Forgon' delivering tourism training to remote Mongolian nomads to visiting communities damaged by the Nepal earthquakes to assess damage and setting up community projects in the regions. James is a qualified Mountain Leader, Leave No Trace trainer and expedition leader and holds membership to the British Mountaineering Council, the Mountain Training Association and aspirant membership to the British Association of International Mountain Leaders. In 2013 James cycled solo from London to Sydney. More recently, James completed the infamous '24 hour Bob Graham Round' and can usually be found in The Lake District running and cycling up mountains.

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