We define all of our trips as 'Adventure Travel'. Many of the destinations we travel to are in remote areas in under-developed countries, where many aspects outside of our control do not meet the same standards as we may be used to at home. Emergency services and medical facilities may not be up to Western Standards and due to the remote locations of some of our trips we may be several hours, or days, from comprehensive medical facilities. Road quality and driving standards are also often lower, increasing the risks associated with overland travel. The adventurous activities undertaken (trekking, cycling, rafting and more) also carry inherent risk. We operate a robust safety management system and ensure all our suppliers, operators and guides adhere to high safety standards and specific control measures, however we cannot mitigate all risk from our trips. As part of our contract with you we aim to inform you of hazards and level of risk likely to be encountered on your adventure, summarised in the 'Significant Risk Summary' on your trip dossier, allowing you to make an informed decision if you are happy to accept these risks. By accepting the booking conditions you are accepting that you have read the trip dossier and been informed of, understand and accepted the risks identified. Full copies of our risk assessments are available on request.
We aim to choose accommodation that soaks up the character of the destination and adds to the sense of adventure of your trip! This varies depending where in the world we are and how remote we are travelling. We might end up in a boutique hotel or remote luxurious eco-lodge, or equally likely we may find ourselves in a basic teahouse, shared mountain hut or camping under the stars! We always aim for smaller, locally owned properties with great customer service offering value at the standard they are offering.
Most of our camping treks are done by 'Serviced camping', where your tents are set up for you by local staff and meals are prepared by a cook team and served in a communal mess tent. On our more remote adventures you may need to get more involved in camp set up and food preparation as part of the team, but this will be detailed in your Trip Dossier.
The specific planned accommodation for your trip can be found in the FAQ page of the trip and on the Trip Dossier document. Occasionally for late bookings we may have to make small changes to the planned accommodation due to availability. In these rare cases we will substitute in another accommodation of a similar standard. Your accommodation will be confirmed in your final trip notes sent out ahead of departure.
We love trying new foods when travelling and assume you will too. However, if trekking we also need to know we are going to get enough food to keep us going over several days! To strike a balance all meals are provided during any trekking or activity phase of your itinerary. Sample meal plans can be found on the FAQ page of each trip, but generally include a mix or local and western food. When in cities we generally include 'Bed & Breakfast', this is to allow you to explore the local food scene and choose what you like. Our local guides will be able to provide you recommendations on interesting and exciting places to eat!
Most dietary requirements can be met if we are given enough notice to find alternatives. Please provide any dietary requirements at time of booking.
Is this trip for me?
All of our trips come with a 'Challenge Level' to give you the best idea whether a trip is suitable for you. This is based on the intensity of activity, level of comfort, fitness required and any other challenging aspects such as altitude, cold, heat or access to facilities/remoteness. More advance trips will also come with a list of pre-requisite skills, experience and fitness.
For each of our holidays, there are a minimum number of participants required to enable the trip to go ahead. Once the minimum number is reached, the holiday status will show as 'Guaranteed' - you can check the holiday status on the booking page for each trip. At this point, you are free to proceed with your international flight booking and other travel arrangements. Only in exceptional circumstances will we cancel a trip once it is guaranteed to run. If you are unsure about the holiday status, please get in touch and we will clarify this for you.
The Land Only price includes everything except the cost of the international flights and airport transfers (unless otherwise specified on an individual holiday description). When you book a Land Only Package we will give you details of the hotel to be used by your group and the date on which you should meet. The hotel accommodation for the first night of the itinerary is included within the Land Only price. If your flight arrangements mean that you will arrive a night before the group (or depart after the group has returned home) we can book additional hotel nights for you (at additional cost). Before finalising travel arrangements to meet the group, clients who book their holiday on a Land Only basis should ensure that they have read and understood the Booking Conditions. Please note that we cannot be held liable, in cases where we cancel your trip, for losses incurred relating to any flight booking you have made.
Small Group Travel & our customers
Small group travel is an excellent way to access adventure travel. If booking alone you will be paired with a like-minded traveller of your gender to share a room with on a twin basis. Most trips have a minimum group size of 4 but often run with 6-12 people, allowing for a small, close-knit group to form. Our customers are from all walks of life and can range from being in their 30s to 60s, with the one thing in common being their love of adventure!
As well as the baggage limit imposed by the airline for your international flight there may be additional baggage limitations in relation to domestic flights, maximum porter weights, availability of space on transportation or other reasons. Detailed information will be given in your trip notes, but we recommend packing light and following the kit list provided, resisting the temptation to bring extra 'just-in-case' items. If you are wanting to bring additional extra equipment (e.g. bulky photography equipment) please get in touch and we can advise on the best options available.
All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Stand Alone Safe Seat Plan & your 100% financial protection
All bookings, whether FLIGHT INCLUSIVE or LAND ONLY, are financially protected through our membership to the Travel Trust Association. All monies are paid into an independently managed trust account, meaning your funds can only be used to pay for your holiday. Upon booking you will also be issued with a Stand Alone Safe Seat Plan Guarantee. This is an insurance policy taken out to protect these funds. In the unlikely event of our insolvency or the funds otherwise not being available you can use this guarantee to claim back paid funds up to £11,000 per passenger through the Travel Trust. It is this combination that offers you total financial protection. For more information see our 'How to Book' page.